I am encouraging patients to use the portal to send me messages rather than calling the front office, but this is a burdensome process for me because I can't go straight to escribe from the message like I can through internal messages. It literally requires two clicks to get back to the chart room, then typing in the patient name, clicking on their chart, and clicking on quick escribe before I'm into Dr. First. This is making me re-think the use of the portal altogether. It's easier for me to have patients email the front office, then they copy the email into an internal message in ICANotes so that I can respond from there. That process is more burdensome for my front office staff, but at least they are getting paid for doing admin work.
We are unable to implement this at this time.