If a patient is wanting to Confirm or cancel thier appt via the email reminder then those msgs NEED to be routed to the person who is set up to rcv msgs regarding appt. All the msgs for pts who are confirming or cancelling appts are going directly to the provider - That is a BIG issue in our clinic. Some of our providers are not checking their msgs daily because they are not here every day and if a pt sends a msg and the provider does not read that for a few days the pt is at risk for being charged a no show or late cancellation because the msg was not routed to the appropriate person to begin with. Please fix this issue ASAP! I have opened a few tickets in the past and I was told this is my only way to "Suggest" a fix.